0800 011 9875

Menu
Call us on 0800 011 9875

Terms of Business

CONCRETE NETWORK LIMITED trading as “SKIP SUPPLY NETWORK”

These Terms of Business (“Terms”) will apply to any contract between us for the supply of
services relating to the delivery, hire and subsequent collection of a skip (“Contract”). Please
read these Terms carefully and make sure that you understand them, before placing an order
with us. Please note that before placing an order you will be asked to agree to these Terms.
If you refuse to accept these Terms, you will not be able to place an order with us.

Please note that Skip Supply Network uses local suppliers who have entered into an
agreement with Skip Supply Network to supply services which you may order from
Skip Supply Network (our “Network Partner(s)”).

Where you receive these Terms by email, you should print a copy or save them to your
computer for future reference.

We amend these Terms from time to time as set out in Condition 15. Every time you wish to
place an order, please check these Terms to ensure you understand the terms which will
apply at that time. These Terms were most recently updated on 14
th October 2019.

IF YOU ARE A CONSUMER YOUR ATTENTION IS DRAWN TO CONDITION 9 WHICH
SETS OUT YOUR RIGHTS AS A CONSUMER, INCLUDING WHEN YOU WILL HAVE A
RIGHT TO CANCEL THE CONTRACT AND WHEN YOU WILL LOSE THIS RIGHT, AND
CONDITION 10 WHICH EXPLAINS THE LIMITS ON OUR LIABILITY TO YOU.

WHEN WE REFER TO A “CONSUMER”, THIS MEANS AN INDIVIDUAL WHO IS
PLACING AN ORDER WITH US FOR THEIR PERSONAL PURPOSES AND NOT IN THE
COURSE OF ANY BUSINESS. IF YOU ARE PLACING AN ORDER IN THE COURSE OF
BUSINESS, WHETHER AS AN INDIVIDUAL OR NOT, YOU WILL NOT BE A CONSUMER.

These Terms, and any Contract between us, are only valid in the English language

  • 1. Information about us
  • 1.1 We are Concrete Network Limited trading as “Skip Supply Network”, a company
    registered in England and Wales with company number 10761390 and with our
    registered office at 47-49 Burrowfield Industrial Estate, Welwyn Garden City,
    Hertfordshire, England, AL7 4SS (“We”, “Us”, “Our”). Our VAT number is 268402986.
  • 1.2 We operate the website www.skipsupplynetwork.co.uk,
    together with a number of
    regional variants which may change from time to time (each of our websites is
    referred to as a “Site”). Please contact us if you would like a full list of the Sites we
    operate as part of Skip Supply Network.

  • 1.3 Contacting us:
    • IF YOU ARE A CONSUMER
    • (a) To cancel a Contract in accordance with your right to do so as set out
      in
      Condition 9, you just need to let us know that you have decided to cancel. The
      D:4443209v1
      easiest way to do this is to notify us that you wish to cancel, either by using
      the notice set out in the Appendix to these Terms or by contacting us:
    • Telephone: 0800 011 9875
      Email: : sales@skipsupplynetwork.co.uk

      Please be aware that we record telephone calls for training, customer service and
      order monitoring purposes. If you are emailing us please include details of
      your order to help us to identify it. If you send us your cancellation notice by
      e-mail, then your cancellation is effective from the date you send the e-mail to
      us. Condition 9.3 will apply to your cancellation. This means you may not
      receive a full refund depending on when you cancel.
    • IF YOU ARE NOT A CONSUMER
    • (b) You can cancel a Contract by giving us 24 hours written notice in
      accordance
      with Condition 9.8. You may not receive a full refund depending on when you
      cancel.
    • (c) ALL CUSTOMERS
      If you wish to contact us for any other reason, including because you have any
      complaints, whether about us or our Network Partners you can contact our
      Service team:

      Telephone: 0800 011 9875
      Email: sales@skipsupplynetwork.co.uk
      .
      For Concrete Pumping Network customers:
      Telephone: 0800 030 9149
      Email: sales@skipsupplynetwork.co.uk
      Please be aware that we record telephone calls for training, customer service and order monitoring purposes.

      Please be aware that we record telephone calls for training, customer service and
      order monitoring purposes.

    • (d) If we have to contact you or give you notice in writing we will do so by
      e-mail
      or by pre-paid post to the address you provide to us in your order.
  • 2. How the Contract is formed between you and us
  • 2.1 When you advise us by telephone that you wish to place an order for the
    purchase of
    services associated with the delivery, hire and subsequent collection of a skip
    (“Services”) with us, we will provide you with a quotation. If you accept our quotation,
    you are making an offer to us for the purchase of the Services subject to these Terms.
    Please note that any quotations issued remain valid for 7 days from the date of issue.
  • 2.2 We will confirm that we accept your offer by verbally confirming acceptance
    or by
    sending you an email confirming acceptance, referred to in each case as the “Order”.
  • 2.3 These Terms and Conditions will become binding on you when:
    • (a) we provide you with a written or verbal confirmation of the Order;
    • (b) you make payment of all or any part of the Price to us; or
    • (c) we commence processing of the Order,
    • whichever is the earlier, at which point a “Contract” shall come into existence between
      you and us.
  • 2.4 Any offer made by you is subject to acceptance by us. We may choose not to
    accept
    or to decline your offer for any reason, including but not limited to circumstances
    where we do not have a Network Partner who is able to accept your Order, where you
    intend to use the skip to dispose of Prohibited Materials (as defined at clause 6.5) or
    where you have asked us to provide a skip for a Hire Location where it is not possible
    or permitted to do so, and will not be liable to you or to anyone else in those
    circumstances.

  • 2.5 You are responsible for confirming that the details of your Order are
    correct. If you
    identify an error in the Order you must notify us within 24 hours of receipt of the Order
    confirmation. If you do not notify us of the error within this time, you will be bound by
    the details set out, or referred to, in the Order confirmation.
  • 2.6 If we are unable to provide any Services, for example because we cannot meet
    your
    timescale to perform the Services, because it is not possible to obtain a Skip Licence
    (as defined at clause 7.1) or where we are unable for any reason to provide the
    Services, we will inform you of this and we will not process your Order. If we have
    accepted your Order or you have already paid the Price, we will cancel your Order
    and refund you the full amount (subject to any Additional Costs that may have been
    incurred as a result of us or our Network Partner applying for a Skip Licence on your
    behalf) as soon as possible and we will not have any further liability to you in respect
    thereof.

  • 2.7 If, once we have accepted your Order, you wish to make a change to the
    Services
    you may request this either in writing or verbally followed by confirmation of your
    request in writing. Any requested changes to the Order will be at our sole discretion
    and we reserve the right to change the Price or charge you for any Additional Costs
    resulting from changes we make to the Order at your request. Where we change the
    Price or will incur Additional Costs as a result of your requested changes we will
    inform you of these, at which point you will have 24 hours to accept or reject the
    changes you have requested. If you agree to proceed at the amended Price or
    Additional Costs we will refund you or charge you the difference between any amount
    you have paid and the correct Price or Additional Costs. If you are not happy to
    proceed, you may continue with your original Order or cancel it, in which case we will
    refund you any amount you have already paid.
  • 2.8 If you require additional Services after you have placed your Order because
    you have
    under-ordered, you can place a supplementary order (“Top-Up Order”). Where you
    wish to place a Top-Up Order, you will need to contact us rather than the Network
    Partner who is supplying the Services. Each Top-Up Order you place will be a new
    Order and will be a separate Contract between you and us.
  • 3. Price of Goods and Services and any Additional Costs
  • 3.1 The price of the applicable Services will be as quoted to you verbally, or
    otherwise
    notified to you in writing in the Order (“Price”). We take all reasonable care to ensure
    D:4443209v1
    that the Price is correct at the time of our Order. However please see Condition 3.5
    for what happens if we discover an error with the Price.
  • 3.2 The Price does not include insurance costs whilst the skip is at the Hire
    Location,
    which will be your responsibility, or:
    • (a) the cost of any application for a Skip Licence (as defined in clause
      7.1) which
      you ask us to arrange on your behalf, including reasonable costs for the time
      taken by us or our Network Partner to make the application;
    • (b) a waiting time fee in the event that you are not ready to accept
      delivery of the
      Services at the given estimated delivery time, or in the event that delivery of
      the Services takes longer than agreed as a result of your actions or omissions;
    • (c) an overfilling charge in the event that you overfill the skip provided
      as part of
      the Services. In this context, “overfilling” means filling a skip to the extent that
      items in the skip project vertically or horizontally beyond the sides of the skip
      or the load in the skip is unevenly distributed;
    • (d) an additional charge in the event that the skip contains Prohibited
      Materials
      (as defined in clause 6.5) and either our Network Partner agrees to dispose of
      such Prohibited Materials for you or we have to cancel your Order as a result;
    • (e) an additional charge in the event that we or our Network Partner are
      required
      to collect or move a skip at a time other than that agreed in the Order,
      including where you ask for the skip to be collected or moved before the end
      of the Hire Period, we or our Network Partner is required to collect or move
      the skip by a local authority or law enforcement, or where you do not allow us
      to, or we are unable to (other than where it is our fault or that of our Network
      Partner), collect the skip at the end of the Hire Period or at the time agreed for
      collection;
    • (f) service fee in the event that you have asked us to provide services
      which are
      outside our usual offering;
    • (g) charges for or any Services other than those for which we have quoted
      and/or
      which are set out in our Order;
    • (h) any other applicable additional costs; or
    • (i) in the event of damage to, or the loss of, the skip whilst it is at the
      Hire
      Location, where such damage or loss is a result of your failure to comply with
      the terms of this Contract, an additional cost to cover the repair or
      replacement of the skip, excluding the cost of damage caused by fair wear
      and tear,
    • (“Additional Costs”).
    • We may charge you Additional Costs in accordance with our then current prices as notified
      to
      you either on our website or over the telephone when you are placing your Order. Any
      Additional Costs will be charged in addition to the Price at the applicable rates as
      notified to you when we provide you with a quotation or when we tell you about the
      D:4443209v1
      additional Services which are required to obtain confirmation from you as to whether
      or not you wish to proceed.
  • 3.3 The Price and any Additional Costs are exclusive of VAT (where applicable)
    unless
    otherwise stated, and VAT will be payable on the Price and any Additional Costs at
    the applicable current rate chargeable in the United Kingdom for the time being.
    However, if the rate of VAT changes between the date of your Order and the date of
    delivery, we will adjust the VAT you pay, unless you have already paid for the
    Services in full before the change in VAT takes effect.
  • 3.4 Where we are required to undertake any Services or provide additional Goods
    over and above
    those set out in our Order due to your default, including but not limited to lack of or incomplete instructions
    or as a result of the need for additional work becoming apparent during the course of us providing the Services,
    we reserve the right to charge you for any such additional Services as an Additional Cost.
  • 3.5 If we discover an error in the Price we will contact you as soon as
    possible. We will
    provide you with the correct Price, at which point you will have 24 hours to accept or
    reject the correct Price. If you agree to proceed at the amended correct Price we will
    refund you or charge you the difference between any amount you have paid and the
    correct Price. If you are not happy to proceed or we do not hear from you, we will
    refund you any amount you have already paid and the Contract will be cancelled.
  • 4. Payment
  • 4.1 The Price and any Additional Costs, can be paid only by credit or debit card
    unless
    we have agreed to allow you to use an alternative payment method.
  • 4.2 Payment of the Price and any Additional Costs are due in cleared funds when
    your
    Order is placed with us. We will provide you with an invoice once payment is made. If
    any Additional Costs arise after your Order is placed, we will discuss these with you
    and raise an invoice with you which will be payable immediately.
  • 4.3 If you do not make payment to us in cleared funds when you place your Order
    and
    you are a consumer, we may:
    • (a) not process your Order until we have received payment of the Price and
      any Additional Costs
      in cleared funds; and
    • (b) suspend or cancel all or part of this Contract or any other contract we
      may have with you.
  • 4.4 If you do not make payment to us in cleared funds when you place your Order
    and you are not a
    consumer, in addition to the remedies under Condition 4.3, we may charge you interest on the Price at the rate
    of 4% above the base lending rate of the Bank of England from time to time. Where we charge you interest this
    shall accrue on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether
    before or after judgement.
  • 5. Delivery and the Hire Period
  • 5.1 Once you have placed your Order, the Network Partner who will be fulfilling
    your
    Order will contact you with an estimated delivery date and time for the Services.
  • 5.2 Delivery of the Services shall take place at the location agreed by us, you
    and our
    Network Partner (the “Hire Location”). No delivery will be made unless you have a
    valid Skip Licence (as defined in clause 7.1) in place prior to delivery.
  • 5.3 The skip will be left with you at the Hire Location for a minimum of 7 days
    unless we
    have agreed a different period of time in the Order (the “Hire Period”) unless
    terminated earlier in accordance with the Contract, and subject to clause 5.6 cannot
    be moved during the Hire Period once it has been delivered by the Network Partner.

  • 5.4 If you do not accept delivery of the Services at the estimated delivery date
    and time
    agreed with our Network Partner or delivery of the Services takes longer than the time
    slot which has been allowed for in our initial quotation when you placed your Order, or
    our Network Partner is unable to collect the skip or complete the Services at the time
    agreed in the Order, and this is as a result of your actions or failure to act (including a
    failure to take delivery or permit access to the Hire Location) then we may charge
    you, as an Additional Cost, a reasonable additional fee to cover the cost of any
    additional time spent by our Network Partner attempting to complete the Order
    beyond the time allowed in our initial quotation when you placed your Order.
  • 5.5 If you do not accept delivery of the Services within 24 hours of our Network
    Partner
    attempting to deliver the Services then we shall be entitled to terminate our Contract
    with you in accordance with Condition 11.1 by giving you immediate written notice of
    our intention to do so.
  • 5.6 In the event that, following delivery of the skip to the Hire Location, you
    are required
    to move or reposition the skip by a highways authority, local authority, by law
    enforcement or in order to comply with a Skip Licence, you must contact us or the
    Network Partner to arrange the movement of the skip. You are not permitted to move
    the skip yourself. An Additional Cost will be charged for any movement of the skip in
    accordance with clause 3.2(e).
  • 5.7 In the event that the Network Partner has to delay or is unable to complete
    delivery or
    collection of a skip under your Order for any reason, including but not limited to as a
    result of any breakdown or failure in equipment, plant or machinery, it will be the
    Network Partner’s responsibility to arrange an alternative date for delivery or
    collection with you or for an alternate supplier to complete the Order. If the Network
    Partner fails to do so, you should contact us and we will arrange another Network
    Partner or alternate supplier to complete the Order for you.
  • 5.8 The skip provided by the Network Partner shall at all times remain the
    property of the
    Network Partner, and you shall have no right, title or interest in the skip other than the
    right to use the skip subject to these Conditions.

  • 5.9 The risk of loss, theft, damage or destruction of the skip shall pass to you
    when the
    skip is unloaded by the Network Partner at the Hire Location. The skip shall remain at
    your risk during the Hire Period and for any further time until collection by the Network
    D:4443209v1
    Partner or a third party arranged by us. Whilst the skip is at the Hire Location, you
    must comply fully with the provisions of these Conditions.
  • 6. Your obligations
  • 6.1 By entering the Contract with us you agree that you will:
    • (a) use the skip only for the intended purpose of disposing of permitted
      materials
      and not set a fire in, burn anything in or place any corrosive, acidic, noxious or
      similar substances in the skip;
    • (b) not overfill the skip (as defined in clause 3.2(c));
    • (c) not allow children in or around the skip;
    • (d) provide us with an accurate description of the Services you require,
      including
      the type of skip you require and the duration for which you need it;
    • (e) co-operate with us and provide us with any information we may request in
      order to facilitate the performance of the Contract including but not limited to
      providing a full address for the Hire Location, contact details and details of any
      road restrictions or restricted access which may affect our or our Network
      Partners ability to deliver;
    • (f) ensure that the Hire Location and access to the Hire Location will be
      suitable
      for us or our Network Partners to deliver the skip and collect it, and that the
      Hire Location will be suitable for the safe storage of the skip;
    • (g) indemnify us and our Network Partners against any damage or loss that
      either
      we, you, our Network Partners or any third party may suffer as a result of you
      requesting delivery of the Services to the Hire Location, including but not
      limited to any damage caused to vehicles as a result of any access or ground
      which we or our Network Partner reasonably deem to be unsuitable and any
      damage or loss suffered as a result of damage to a skip, damage caused by a
      skip or the theft or removal of a skip by a third party; and
    • (h) sign, and comply with, the site entry form provided by our Network
      Partner
      before our Network Partner commences delivery of the Services. For the
      avoidance of doubt, our Network Partner is not permitted to commence
      delivery unless you have signed a site entry form;
    • (i) where the Hire Location is a public location, ensure that there are
      adequate
      safety lights and reflective markings on and around the skip so that it is visible
      at all times from a reasonable distance;
    • (j) comply with any conditions attached to a Skip Licence (as defined at
      clause
      7.1);
    • (k) ensure that, where applicable, you have sufficient competent personnel
      and
      appropriate equipment to promptly accept delivery of the Services;
    • (l) if requested by us or the Network Partner, allow the Network Partner
      access
      to the Hire Location for up to sixty minutes prior to delivery of the skip and up
      D:4443209v1
      to sixty minutes following collection of the skip in order to set up, clean out and
      prepare any plant and machinery for travel;
    • (m) if requested by us or the Network Partner, provide temporary lighting
      for the
      duration of the delivery or collection of the skip;
    • (n) not move, mark, alter or otherwise make any changes to the skip, the
      siting,
      placement or location of the skip once it has been delivered by the Network
      Partner under any circumstances and, if required by any highways authority,
      local authority or law enforcement official, contact the Network Partner to
      arrange the movement of the skip;
    • (o) take adequate measures whilst the skip is at the Hire Location to
      protect the
      skip from theft or damage, and will notify us and our Network Partner
      immediately in the event of theft of or damage to the skip, ceasing to use the
      skip whilst damaged;
    • (p) notify us and our Network Partner of any accident, incident, injury or
      property
      damage resulting from your use of the skip;
    • (q) take out and maintain appropriate insurance in relation to your use of
      the skip
      at the Hire Location for the time that the skip is at the Hire Location; and
    • (r) comply with any health and safety, environmental or construction
      legislation or
      regulations which apply to your use of the skip.
  • 6.2 You acknowledge that we and our Network Partners will not be liable for any
    damage
    or loss that you may suffer as a result of you not complying with Condition 6.1.

  • 6.3 Other than where we have agreed to apply for or obtain a licence or permit
    for you in
    accordance with clause 7, you are responsible for ensuring that any relevant
    permissions, licences or consents have been obtained prior to the estimated delivery
    date and we and our Network Partners will not be liable for any damage or loss that
    you may suffer as a result of you not having obtained any such permission, licence or
    consent.

  • 6.4 By placing your Order with us you are warranting that you own the Hire
    Location or
    have express permission from the owner of the Hire Location to have the skip stored
    at the Hire Location for the duration of the Hire Period.

  • 6.5 Our Network Partners are not able to collect skips containing certain
    materials, and
    you are not permitted to put such materials in a skip which you have hired under your
    Order. These materials, which we refer to as “Prohibited Materials”, are:

    • (a) mattresses;
    • (b) televisions, computer monitors and other electrical goods;
    • (c) asbestos;
    • (d) tyres;
    • (e) fluorescent tubes or sodium lamps;
    • (f) aerosols;
    • (g) anti-freeze or brake fluid;
    • (h) printer cartridges of any type;
    • (i) fridges and white goods;
    • (j) paint and paint tins (unless empty);
    • (k) plasterboard;
    • (l) pesticides;
    • (m batteries;
    • (n) medical or similar hazardous waste;
    • (o) gas cylinders;
    • (p) liquids;
    • (q) solvents, oils, petrol or diesel;
    • (r) materials with explosive properties;
    • (s) liquid cement or concrete;
    • (t) any materials which are corrosive, acidic, noxious or dangerous to
      human
      health; and
    • (u) any other items which we or our Network Partner notify you cannot be
      put in a
      skip at any time.
  • 7. Skip licences
  • 7.1 You are not permitted to keep a skip on a public highway without a valid
    licence
    issued by the appropriate highway authority or local authority. When placing your
    Order, you warrant that, unless you have asked us or our Network Partner to obtain a
    licence on your behalf, you have a valid licence from the relevant highway authority or
    local authority permitting you to keep the skip at the Hire Location for the duration of
    the Hire Period (a “Skip Licence”).

  • 7.2 Where you are providing the Skip Licence, you must provide a copy of the
    Skip
    Licence to us and our Network Partner, and notify us of the date of expiry of the Skip
    Licence and any conditions attached to the grant of the Skip Licence.
  • 7.3 Where you have asked us to arrange a Skip Licence for you, we or our Network
    Partner will make an application to the relevant highway authority or local authority on
    your behalf, and you agree that we may do so. A single application for a Skip Licence
    will be made on your behalf and, if this is unsuccessful, we or our Network Partner will
    not make any further applications unless we have agreed with you that we will do so.
    Each application for a Skip Licence will be charged as an Additional Cost.

  • 7.4 Where you have asked us to arrange a Skip Licence for you, you will need to:
    • (a)notify us and our Network Partner of any previous applications for
      licences to
      keep a skip at the Hire Location, including whether those applications were
      successful and any conditions attached to the grant of such licences;
    • (b)notify us and our Network Partner of any action taken by a highway
      authority,
      local authority or law enforcement in relation to your use of a skip at the Hire
      Location;
    • (c)provide us and our Network Partner with any information which we or
      our
      Network Partner request as part of the application process for the Skip
      Licence as soon as reasonably possible;
    • (d)do anything which we or our Network Partner request as part of the
      application process for the Skip Licence as soon as reasonably possible;
    • (e)not do, or permit to be done by any other person, anything that may
      invalidate,
      breach or otherwise have a detrimental impact on the Skip Licence; and
    • (f)comply with any conditions attached to the Skip Licence. By asking us
      to
      arrange a Skip Licence for you, you acknowledge that you will have no control
      over the conditions which may be attached to the Skip Licence and that we,
      and our Network Partner, shall have no liability to you in the event that you are
      not satisfied with the conditions attached to the Skip Licence.
  • 7.5 We, and our Network Partner, are unable to deliver the Services where there
    is not a
    valid Skip Licence in place for the Hire Location. If you have asked us to arrange a
    Skip Licence, it may take up to 10 working days from the date of application for a Skip
    Licence to be issued and we will not be liable for any delay in delivering a skip which
    results from there not being a valid Skip Licence in place at the time of the original
    estimated delivery date.

  • 7.6 If you have asked us to arrange a Skip Licence and an application for a Skip
    Licence
    has been unsuccessful, we reserve the right to terminate this Contract immediately
    and refund you the Price, excluding any Additional Costs in relation to the cost of the
    Skip Licence application(s).

  • 8. Warranty
  • 8.1 We will endeavour to transfer to you any warranty given by the Network
    Partner in
    relation to any Services supplied. We do not offer any warranty or guarantee other
    than as set out in the Conditions or implied by law.

  • 8.2Any images or descriptions of Services on our Site are for illustrative
    purposes only.
    Although we have made every effort to display and describe the Services accurately,
    we cannot guarantee that the images and descriptions on our Site are accurate and
    Services may vary slightly from those images and descriptions provided.
  • 9. Your rights of cancellation, return and refund
  • 9.1 Except as set out in Conditions 9.2, 9.3, 9.4 and 9.8 below, where you
    decide to
    cancel the Contract we will refund you the Price which you have already paid using
    the payment method used by you to pay.
  • 9.2 If you wish to cancel the Contract in relation to the provision of any Services,
    you
    cannot do so once we have started to deliver the Services, including once our
    Network Partner has begun to deliver the skip at the Hire Location. If you cancel after
    we have started to deliver the Services, you must pay us for the Services provided up
    until the time you tell us that you have changed your mind and cancelled the Contract.
  • IF YOU ARE A CONSUMER
  • 9.3If you are a consumer, when you place an order over the telephone you have a
    cancellation right in relation to the services you have ordered which allows you
    to cancel the contract within 14 days of placing your Order in order to receive a
    full refund. However, if you request that we provide the Services within 14 days
    of the date of your Order, you will not be able to cancel the Order once we have
    started to deliver the Services. If you are a consumer you can cancel your Contract
    with us at any point before we commence performance of the Services by contacting
    us as set out in Condition 1.3 and either using the format set out in the Appendix or
    D:4443209v1
    by telling us you wish to cancel and including the information outlined in Condition 1.3
    and the Appendix:

    • (a)If you contact us because you wish to cancel the Contract less than 24
      hours
      before the estimated delivery time we may retain a reasonable proportion of
      the Price and Additional Costs up to 50% of the Price and Additional Costs of
      your Order.
    • (b)If you cancel the Contract whilst our Network Partner is travelling to
      deliver the
      Services we may retain a reasonable proportion of the Price and Additional
      Costs of your Order to cover our administrative costs, the cost of assigning a
      Network Partner to deliver the Services and the Network Partner’s cost in
      travelling to deliver the Services.
  • 9.4 As a consumer, you also have legal rights in relation to services which are not
    performed with reasonable care and skill or not as described. These legal rights are
    not affected by your right of return and refund in this Condition 9 or anything else in
    these Terms. Advice about your legal rights is available from your local Citizens’
    Advice Bureau or Trading Standards office. After you have purchased the Services,
    your legal rights entitle you to request the re-performance of the Services or, if this
    would not be possible or could not be easily done within a reasonable time, a price
    reduction, where the Services have not been performed with reasonable care and
    skill or are not as described.
  • IF YOU ARE NOT A CONSUMER
  • 9.5 If you wish to exercise your legal rights under Condition 9.4 you should contact
    us in
    the ways set out in Condition 1.3 and, where requested by us, must contact the
    Network Partner who provided the Services to arrange for re-performance.
  • 9.6 If you exercise your legal right to ask for a reduction in the Price we will
    make any
    refund due to you as soon as possible and in any event within 14 days after the day
    on which you notify us of your valid request for a reduction in the Price.
  • 9.7 For the avoidance of doubt, if you are not a consumer, the rights and remedies
    set
    out in Conditions 9.3, 9.4, 9.5 and 9.6 do not apply to you.
  • IF YOU ARE NOT A CONSUMER
  • 9.8 You can cancel your Contract prior to delivery by giving us 24 hours written
    notice. If
    you contact us because you wish to cancel the Contract less than 24 hours before the
    estimated delivery time we may retain up to 50% of the Price and Additional Costs of
    your Order. If you cancel the Contract whilst our Network Partner is travelling to
    deliver the Services we may retain up to 100% of the Price and Additional Costs of
    your Order.
  • 9.9 Your rights and remedies in relation to the Contract are as set out in Condition
    10.
  • 10. Our liability to you
  • 10.1 We do not in any way exclude or limit our liability for:
    • (a) death or personal injury caused by our negligence;
    • (b) fraud or fraudulent misrepresentation.
    • 10.2 We will not be liable to you in relation to the acts or omissions of our
      Network Partner
      that cause you loss or damage, but if you have a complaint in relation to our Network
      Partner please contact us and we will help you to resolve it with our Network Partner
      directly.
    • IF YOU ARE A CONSUMER
    • 10.3 If we fail to comply with these Terms, we are responsible for loss or
      damage you
      suffer that is a foreseeable result of our breach of these Terms or our negligence, but
      we are not responsible for any loss or damage that is not foreseeable. Loss or
      damage is foreseeable if it is an obvious consequence of our breach or if it was
      contemplated by you and us at the time we entered into this contract.

    • 10.4 We only supply the Services for domestic and private use. You agree not to
      use or
      purchase our Services for any commercial, business or resale purposes, and we have
      no liability to you for any loss of profit, loss of business, business interruption, or loss
      of business opportunity.

    • IF YOU ARE NOT A CONSUMER
    • 10.5 Subject as expressly provided in these Terms, all warranties, conditions or
      other
      terms implied by statute or common law are excluded to the fullest extent permitted
      by law. In particular, we make no warranty as to the fitness of the skip for any
      particular purpose even if that purpose is stated in your Order. This exclusion
      includes recommendations or advice from us to you relating to a specific enquiry. You
      must satisfy yourself as to the fitness for the purpose for which the skip is intended.
    • 10.6 We shall not be liable for a breach of warranty in accordance with
      Condition 8 unless:

      • (a) you give written notice of the breach to us within 2 days of
        discovery of the
        defect; and
      • (b) we are given a reasonable opportunity after receiving the notice to
        examine the
        result of the Services and you comply with any request from us to enable us to
        inspect the result of the Services.
    • 10.7 We shall not be liable for breach of warranty under Condition 8 if:
      • (a) you make any further use of the skip provided as part of the
        Services or the
        result of the Services after giving notice under Condition 10.6(a); or

      • (b) the breach arises because you have failed to follow our or the
        Network
        Partner’s instructions (whether oral or in writing) in relation to the Services or (if
        there are none) good trade practice; or

      • (c) you interfere with or alter the provision of the Services or attempt
        to rectify or
        alter the result of the Services without our written consent.

    • 10.8 Where any valid claim in respect of the Services is made by you, we shall
      be entitled
      at our option to:

      • (a) re-perform the Services where found not to conform to warranty at
        our cost; or

      • (b) at our sole discretion, refund to you the Price (or a proportionate
        part of the
        Price), excluding Additional Costs other than where such Additional Costs relate
        to the aspect of the Services about which you have made a valid claim, of the
        Services found not to conform to warranty,
        and subject to Condition 10.1 we shall have no further liability to you.

    • 10.9 Subject to Condition 10.1, our liability in connection with the sale and
      supply of the
      Services shall be as follows:

      • (a) in respect of any loss of profits, loss of business, loss of
        goodwill, loss of
        anticipated savings or loss of use, our liability shall be nil;

      • (b) for any type of consequential, special or indirect loss or damage,
        our liability
        shall be nil; and

      • (c) in respect of all other types of direct loss (whether in contract,
        tort or otherwise)
        our total aggregate liability under the Contract shall not exceed the total Price of
        the Services.

    • 10.10 Any claim by you under this Condition 10 in respect of any Services shall
      not entitle
      you to withhold or delay payment in respect of any other goods or services in respect
      of which no such claim has been made whether or not those goods or services form
      part of the same Contract.

    • 11. Termination and Consequences
    • 11.1 Without prejudice to any other remedies or rights under the Contract or
      otherwise, we
      may terminate the Contract with you at any time by giving you written notice if you:

      • (a) commit a material breach of any of the Terms, which shall include
        non-payment of the Price or any Additional Costs, failure to accept delivery of
        any Services within 24 hours of us, or our Network Partner, first attempting to
        make delivery, and (if such breach is remediable), fail to remedy the breach
        within such time period deemed appropriate by us at the time, of being notified
        in writing; or

      • (b) are a consumer and you are the subject of a bankruptcy petition or
        order or
        we believe it reasonably likely that you will be the subject of a bankruptcy
        petition or order; or

      • (c) are not a consumer and suspend, or threaten to suspend, payment of
        your
        debts, or make any voluntary arrangement with your creditors or become
        bankrupt or subject to an administration order or go into liquidation (other than
        for the purposes of amalgamation or reconstruction) or we reasonably believe
        that any of the events in this Condition 11.1(c) is about to occur and notify you
        of such.

    • 11.2 Upon termination of the Contract for any reason:
      • (a) we or our Network Partner may collect any skip currently in use at
        any point
        following termination;

      • (b) if you have made full payment for any Services we or our Network
        Partner
        may deliver them to you or alternatively refund you the Price and any
        Additional Costs at our discretion; or

      • (c) if you have not made full payment we, or our Network Partner may
        refund you
        any part of the Price which you have paid less our reasonable administrative
        costs; and

        in each case the accrued rights and remedies of each party as at termination and the
        continuation of any provision expressly stated to survive or implicitly surviving
        termination, shall not be affected.

    • 12. Complaints
    • 12.1 If you have any complaints, you can contact us:
      Telephone: 0800 011 9875
      Email: sales@skipsupplynetwork.co.uk
      .
      Please be aware that we record telephone calls for training, customer service and order
      monitoring purposes.

    • 13. How we use your personal data
    • 13.1 We will collect your personal data as part of our Contract with you. We
      only use your
      personal data in accordance with the Privacy Policy available on our Site. Please
      ensure you read the Privacy Policy as it includes important information which will
      apply to you.
    • 14. Events outside of our control
    • 14.1 We will not be liable or responsible for any failure to perform, or delay
      in performance
      of, any of our obligations under a Contract that is caused by any event or event which
      is beyond our reasonable control (“Event Outside Our Control”).
    • 14.2 If an Event Outside Our Control takes place that affects the performance of
      our
      obligations or those of our Network Partner under a Contract:
      • (a) we will contact you as soon as reasonably possible to notify you; and
      • (b) our obligations and those of our Network Partner under a Contract will
        be
        suspended and the time for performance of our obligations will be extended
        for the duration of the Event Outside Our Control. Where the Event Outside
        Our Control affects delivery times we will arrange a new delivery time, as
        appropriate, with you after the Event Outside Our Control is over.
    • 14.3 You may cancel a Contract if it is affected by an Event Outside Our Control
      which has
      continued for more than 5 days. To cancel please contact us. If you opt to cancel, we
      will refund any part of the Price which you have already paid.
    • 15. Our right to vary these Terms
    • 15.1 We amend these Terms from time to time. We state at the beginning of the
      Terms
      when they were last updated. Every time you place an Order with us, the Terms in
      force at the time of your Order will apply to the Contract between you and us.
    • 15.2 We may revise these Terms as they apply to your Order from time to time to
      reflect
      any changes in relevant laws and regulatory requirements.

    • 15.3 If we have to revise these Terms as they apply to your Order, we will
      contact you to
      give you reasonable advance notice of the changes and let you know how to cancel
      the Contract if you are not happy with the changes. If you opt to cancel, we will refund
      any part of the Price which you have already paid.
    • 16. Other important terms
    • 16.1 We may transfer our rights and obligations under a Contract to another
      organisation,
      but this will not affect your rights or our obligations under these Terms.

    • 16.2 Where we refer to “in writing” in these Terms, this includes email.
    • 16.3 You may only transfer your rights or your obligations under these Terms to
      another
      person if we agree in writing.

    • 16.4 This Contract is between you and us. No other person shall have any rights
      to enforce
      any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or
      otherwise.
    • 16.5 Each of the Conditions of these Terms operates separately. If any court or
      relevant
      authority decides that any of them are unlawful or unenforceable, the remaining
      Conditions will remain in full force and effect.

    • 16.6 If we fail to insist that you perform any of your obligations under these
      Terms, or if we
      do not enforce our rights against you, or if we delay in doing so, that will not mean
      that we have waived our rights against you and will not mean that you do not have to
      comply with those obligations. If we do waive a default by you, we will only do so in
      writing, and that will not mean that we will automatically waive any later default by
      you.
    • 16.7 Please note that these Terms are governed by English law. This means a
      Contract for
      the purchase of Services and any dispute or claim arising out of or in connection with
      it will be governed by English law. You and we both agree that the courts of England
      and Wales will have non-exclusive jurisdiction. However, if you are a resident of
      Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a
      resident of Scotland, you may also bring proceedings in Scotland.

    Need some friendly and expert advice?
    Call Skip Network now on 0800 011 9875

    Do You Need a Callback?